Cleaner Watford Privacy Policy

This Privacy Policy explains how Cleaner Watford collects, uses, stores and protects personal data relating to our customers and prospective customers in the Cleaner Watford service area. It also explains your rights under the UK General Data Protection Regulation and associated data protection laws.

This Privacy Policy applies to all Cleaner Watford customers and anyone who contacts us to enquire about our cleaning services within our service area, whether you communicate with us online, by post or by any other method.

Who we are and scope of this policy

Cleaner Watford is a cleaning services business operating within the Cleaner Watford service area. For the purposes of data protection law, Cleaner Watford is the data controller of the personal data described in this Privacy Policy. That means we decide how and why your personal data is processed.

By using our services or contacting us, you acknowledge that you have read this Privacy Policy. We may update this Privacy Policy from time to time, and the most current version will always apply to the personal data we hold about you.

Personal data we collect

We collect and process personal data that is necessary to provide our services, respond to your enquiries, and operate our business. The information we may collect includes:

Identification and contact details such as your name, address, property details, and communication preferences.

Booking and service information such as dates and times of cleaning appointments, access instructions, details of the areas to be cleaned, and any specific service requests or notes you provide.

Payment and billing information such as details needed to process your payments and maintain financial records. We do not store full card details where a third-party payment processor is used.

Communication data such as the content of any messages, enquiries or complaints you send to us, and records of our correspondence with you.

Technical and usage data such as information about how you interact with our website or online tools, where applicable, which may include device information, log data and basic analytics.

Any other information you choose to provide to us that is relevant to the provision of our cleaning services, for example information about pets or access arrangements.

How we collect your data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us in any way. You may provide information to us by telephone, online form, messaging tools, or in person.

We may also receive personal data indirectly when an existing customer provides your details for a referral or gift service, or when an organisation arranges cleaning on your behalf, such as a landlord or property manager. In such cases, we only process the information necessary to provide the requested service, and we will inform you of the processing where required by law.

Lawful bases for processing

We only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Performance of a contract: We process personal data to enter into and perform a contract with you for cleaning services, including handling bookings, providing the services, taking payment, and communicating with you about your appointments.

Legitimate interests: We process certain data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This includes activities such as managing our relationship with you, improving our services, ensuring the security of our systems, and maintaining business records.

Legal obligations: We may process your data where it is necessary to comply with legal and regulatory requirements, including tax and accounting rules and responding to lawful requests from public authorities.

Consent: In limited circumstances we may rely on your consent, for example for certain types of marketing communications where required by law. You can withdraw your consent at any time by contacting us using the details provided in this Privacy Policy or by following any unsubscribe instructions that we provide.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our cleaning services, including scheduling and carrying out appointments and responding to any queries associated with those services.

To manage customer accounts, including handling payments, invoicing, and refunds where applicable.

To communicate with you about your bookings, service updates, changes to our terms or this Privacy Policy, and any issues related to your use of our services.

To monitor, maintain and improve our services, operations, and customer experience.

To keep appropriate business and financial records for legal, tax and audit purposes.

To protect our rights, property or safety, and that of our customers and staff, including detecting and preventing fraud or misuse of our services.

To send you service-related messages and, where permitted, information about our services that may be of interest to you, with the option to opt-out of non-essential communications.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy and to meet legal, accounting and reporting requirements. The retention period may vary depending on the type of data and the reasons for processing it.

Generally, we keep customer records for as long as you remain an active customer and for a reasonable period afterwards, in case of queries, complaints, or potential legal claims. Financial records are retained for the period required by tax and accounting laws.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Sharing your personal data and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes outlined in this Privacy Policy. These third parties act as data processors on our behalf or as independent controllers in limited circumstances.

Categories of recipients may include:

Service providers who support our operations, such as payment processors, IT and system administration providers, customer management platforms, scheduling tools, and cloud storage providers.

Professional advisers such as accountants, lawyers, and consultants who provide professional services to us.

Public authorities, regulators or law enforcement agencies where we are legally required to disclose information, or where disclosure is necessary to protect our rights or the rights of others.

Where we use third-party processors, we ensure that they only process personal data on our documented instructions and that they implement appropriate security measures to protect your information. We take reasonable steps to ensure that any third parties with whom we share data comply with applicable data protection laws.

International data transfers

Where we transfer personal data outside the United Kingdom or European Economic Area, we will take steps to ensure that your information remains protected in accordance with data protection laws. This may include using standard contractual clauses or relying on adequacy regulations where available.

Data security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include access controls, secure storage solutions, and limiting access to personal data to staff and processors who need it for legitimate business purposes and are subject to confidentiality obligations.

Your data protection rights

If you are a Cleaner Watford customer or prospective customer within our service area, you have the following rights under data protection law, subject to certain conditions and exceptions:

The right of access: You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data.

The right to erasure: You can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected.

The right to restrict processing: You can ask us to suspend the processing of your personal data in certain circumstances, for example if you contest its accuracy or object to our processing.

The right to data portability: You can request that we provide certain personal data to you or another organisation in a structured, commonly used and machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

The right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including for direct marketing.

Rights in relation to automated decision making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects, unless certain conditions are met. Cleaner Watford does not currently carry out such automated decision making for customers.

Exercising your rights and complaints

You can exercise your data protection rights or ask questions about this Privacy Policy by contacting us using the usual contact details you have for Cleaner Watford. We may need to verify your identity before responding to some requests, to protect your privacy and security.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the relevant supervisory authority. You are encouraged to contact us first so that we can try to resolve any concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. We will indicate the date of the most recent update and, where appropriate, notify you of significant changes. Continued use of our services after any changes to this Privacy Policy will be taken to mean that you have read and understood the updated terms.