Terms And Conditions

Cleaner Watford Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Cleaner Watford to domestic and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting or receiving the services.

Company means Cleaner Watford, the provider of the services.

Services means any cleaning, related labour, or ancillary services provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, commercial cleaning, and one-off cleans.

Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written confirmation of booking.

2. Scope of Services

The Company will provide the Services as agreed with the Client during the booking process. The specific tasks, frequency, duration, and any special requirements will be confirmed in the booking confirmation provided to the Client.

The Company reserves the right to decline any job which, in its reasonable opinion, is unsafe, unsuitable, or falls outside the scope of the Services typically offered by the Company.

The Client is responsible for providing accurate information about the property, including size, number of rooms, condition, parking arrangements, and any access restrictions. The Company may adjust the fee if the information provided is incomplete or inaccurate.

3. Booking Process

Bookings may be requested through the Companys website contact form or other booking channels as made available by the Company from time to time. The Client must provide their full name, service address, type of service required, preferred date and time, and any relevant instructions.

All bookings are subject to availability and are not confirmed until the Client has received a booking confirmation from the Company. Provisional times indicated during an enquiry are not guaranteed.

The Company may, at its discretion, require a deposit or prepayment to secure a booking. Any such requirement will be communicated to the Client prior to confirmation.

For regular cleaning services, the Agreement will continue on an ongoing basis until terminated in accordance with these Terms and Conditions. The day, time, and frequency will be agreed at the outset and may be altered by mutual agreement, subject to availability.

4. Access to the Property

The Client is responsible for providing safe and reasonable access to the property at the agreed time. This may include arrangements for keys, entry codes, parking permits, or attendance by the Client or a representative on site.

If the Companys cleaners are unable to access the property at the scheduled time due to reasons within the Clients control, the visit may be treated as a late cancellation and the applicable fee may be charged in accordance with the cancellation terms in this document.

The Client must ensure that the property is in a safe condition and that any alarms, security systems, pets, or other circumstances that might affect access or safety are properly managed.

5. Client Obligations

The Client agrees to:

Provide accurate information during the booking process.

Ensure access to the property at the agreed time.

Provide a safe working environment and inform the Company of any health and safety risks, hazards, or specific instructions.

Ensure running water, electricity, and adequate lighting are available during the service.

Secure or remove any valuable, fragile, or irreplaceable items prior to the arrival of the cleaners.

6. Pricing and Payments

Prices for the Services will be provided to the Client during the booking process or in a written quotation. The Company may charge hourly rates, fixed prices, or a combination of both, depending on the type of service.

All prices are stated in pounds sterling and are inclusive or exclusive of applicable taxes, as clearly stated at the time of booking.

Payment is due in accordance with the payment terms communicated to the Client, which may include payment on the day of service, in advance, or by agreed invoice terms for commercial Clients.

The Company may accept various methods of payment, such as bank transfer or card payment, as specified by the Company from time to time. Cash payments may be accepted only where expressly agreed in advance.

If payment is not received in accordance with the agreed terms, the Company reserves the right to charge interest on overdue sums, suspend further services, and take steps to recover any outstanding amounts, including reasonable costs of collection.

7. Cancellations, Rescheduling, and No-Show

The Client may cancel or reschedule a booking by giving notice to the Company. The notice period required for cancellation or rescheduling may vary by service type and will be communicated to the Client during the booking process. As a general guideline, the Company requires at least 24 hours notice for standard appointments, and a longer period for larger or specialist jobs.

If the Client cancels or reschedules a booking without providing the required notice, the Company may charge a late cancellation fee, which may be up to the full price of the booked service.

If the Company is unable to attend on the scheduled date due to circumstances beyond its reasonable control, such as severe weather, accidents, or other operational issues, the Company will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss arising from such rescheduling, subject to the limitations of liability set out in these Terms and Conditions.

If the cleaners attend the property but are unable to gain access or commence work due to reasons within the Clients control, the visit may be treated as a no-show by the Client and the full fee may be charged.

8. Service Quality and Complaints

The Company aims to provide services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, ideally within 24 hours of completion, so that the Company has the opportunity to investigate and address the issue.

Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected areas or provide another suitable remedy. Any re-clean must generally be carried out within a reasonable period and is subject to access and availability.

The Company is not responsible for pre-existing damage, wear and tear, or issues arising from the use of improper products or equipment supplied by the Client.

9. Equipment and Cleaning Products

The Company may use its own cleaning products and equipment, or may agree to use products or equipment supplied by the Client, subject to prior agreement.

If the Client requests the use of their own products or equipment, the Client is responsible for ensuring they are safe, suitable, and in good working order. The Company accepts no liability for damage or inadequate results caused by unsuitable or faulty products or machines provided by the Client.

The Client must inform the Company in advance of any surfaces or materials that require special care or non-standard cleaning products.

10. Waste Handling and Environmental Regulations

The Company will comply with applicable waste and environmental regulations relating to the collection, handling, and disposal of waste arising from the Services, in line with the nature of a cleaning business operating in and around the Watford service area.

General household or office waste generated during cleaning will ordinarily remain the responsibility of the Client unless specific waste removal services have been agreed in writing. The Company is not a licensed carrier of hazardous or specialist waste unless expressly stated.

The Client must not request the Company to handle, move, or dispose of hazardous materials, including but not limited to asbestos, medical waste, chemicals, flammable substances, or any other regulated waste streams. The Company reserves the right to refuse to deal with any items it reasonably considers to be unsafe or unlawful to handle.

Any additional charges arising from lawful disposal of waste or bulky items, where agreed, will be communicated to the Client in advance.

11. Health, Safety, and Security

The Company is committed to maintaining safe working practices and expects the Client to support this commitment by providing a safe environment and disclosing any relevant risks.

Cleaners are not permitted to engage in activities that may pose an unacceptable risk to health and safety, such as climbing on unstable furniture, using non-domestic ladders without proper support, or moving extremely heavy items without assistance or proper equipment.

The Client is encouraged to store valuables and important documents securely. While the Company takes reasonable steps to select trustworthy staff, it does not accept liability for loss of cash or unsecured valuables.

12. Liability and Limitations

The Company will use reasonable care and skill in providing the Services. If the Company fails to comply with these obligations, it may, at its option, re-perform the Services or offer a fair and reasonable reduction in the price paid.

The Companys total liability to the Client arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Client for the specific service giving rise to the claim.

The Company does not exclude or limit its liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.

The Company will not be liable for:

Loss or damage arising from inaccurate or incomplete information provided by the Client.

Normal wear and tear, deterioration, or pre-existing damage to property, fixtures, fittings, or contents.

Indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment.

Incidental damage to delicate, fragile, or sentimental items that were not removed or secured by the Client prior to the cleaning visit.

13. Insurance

The Company maintains relevant insurance cover appropriate to the nature of its cleaning operations. Further details may be provided to the Client upon reasonable request.

The Client is responsible for maintaining adequate insurance for their own property and contents. The Company recommends that the Client checks their policy to ensure cover for third-party service providers working at the property.

14. Confidentiality and Data Protection

The Company will treat the Clients personal information and property details with confidence and will only use such information for the purposes of providing the Services, administration, and legal compliance.

The Company will process personal data in accordance with applicable data protection laws. The Client has the right to request access to, or correction of, personal data held about them, subject to legal limitations.

15. Changes to Services or Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will be made available by the Company and will apply to future bookings. For ongoing regular services, the Company will provide reasonable notice of any material changes.

The Company may make minor adjustments to the Services or pricing to reflect changes in operational requirements, legal obligations, or market conditions in the wider Watford service area and surrounding localities.

16. Termination of Regular Services

Either party may terminate regular cleaning services by giving the notice period agreed at the outset of the arrangement or, if no specific notice period was agreed, by giving reasonable written notice.

The Company may terminate the Agreement immediately if the Client fails to pay amounts due, behaves abusively towards staff, creates unsafe working conditions, or otherwise materially breaches these Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Cleaner Watford.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be severed and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.

By confirming a booking or allowing the Services to proceed, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.